Campus Hospitality Meeting & Event Consultant

Unum Group • Chattanooga, TN

7d • $53,300 - $100,700 • Hybrid

About The Position

This position is responsible for managing the planning, coordination, and execution of meetings and events across Unum campuses. It ensures effective use of space and resources, partners with internal stakeholders and external vendors, and delivers a high-quality, service-oriented experience for all campus meetings and events. It also leads process improvement efforts, defines and implements service standards, and supports change management to drive consistency, adoption, and continuous improvement across the organization.

Requirements

• Bachelor’s degree (or equivalent experience) in hospitality, business, communications, or related field
• 4+ years in hospitality or related field
• Experience in administrative, scheduling, or operational support
• Proficiency in Microsoft 365 tools
• Strong communication skills and customer-service mindset
• Excellent organizational, time management, logistical planning, and decision-making skills
• Ability to manage multiple projects, tasks, and priorities in a fast-paced environment with a high degree of accuracy and within set time frames.
• Ability to communicate with individuals effectively and professionally at all levels of the company
• Strong project management, analytical and problem-solving skills
• Demonstrated initiative, strong interpersonal skills, written and verbal communications.
• Works independently with minimal supervision
• High visibility/professionalism – strong ability to relate and work with a variety of management levels
• Travel required to support meeting and event development and execution

Nice To Haves

• Corporate environment experience
• Experience supporting large-scale meetings or events
• Familiarity with booking/workplace management platforms
• Exposure to process improvement or technology initiatives
• Creative, solutions-oriented thinker

Responsibilities

• Manage the scheduling of campus conference rooms, maximize space utilization, and effectively allocate resources.
• Resolve scheduling conflicts, service issues, and system outages
• Manage the administration, maintenance, and continuous improvement of meeting and event systems (including selecting and evaluating event software applications)
• Develop and implement hospitality processes with a lens of continuous improvement.
• Lead effective change management to support adoption, alignment, and successful implementation across the organization.
• Create and implement a streamlined, “one-stop-shop” meeting and event experience
• Define service standards, guidelines, and processes related to Hospitality
• Provide logistical coordination for onsite meetings, employee programs, and campus events
• Coordinates event setup, execution, and day-of onsite experience – partnering closely with catering, facilities, and AV.
• Identify operational challenges, develop solutions, and implement improvements to drive excellence
• Solicit feedback and identify trends to enhance and improve meeting and event experiences
• Deliver a high-quality, service-oriented experience for all campus meetings and events
• Occasional support outside standard business hours for events
• Manage multiple priorities in a fast-paced, dynamic environment
• Collaborate with internal stakeholders and external vendors to ensure seamless execution
• Maintain strong attention to detail across scheduling, logistics, and operations
• Adapt to evolving tools, processes, and business needs
• Committed to continuous improvement and innovation in campus hospitality services

Benefits

• Health, Vision, Dental
• Short & Long-Term Disability
• Generous PTO (including paid time to volunteer!)
• Up to 9.5% 401(k) employer contribution
• Mental health support
• Career advancement opportunities
• Student loan repayment options
• Tuition reimbursement
• Flexible work environments
• Healthcare benefits (health, vision, dental)
• Insurance benefits (short & long-term disability)
• Performance-based incentive plans
• Paid time off
• 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level