Campus Hospitality Concierge

Unum•Atlanta, GA

6d•$52,440 - $99,100•Onsite

About The Position

This position serves as a primary point of contact for employees and guests, delivering a high-quality, service-oriented experience across the Atlanta campus. The role is responsible for providing on-site administrative and hospitality support. The Concierge partners with internal teams and service providers to support day-to-day operations, including but not limited to meeting space management and workplace hospitality services. This role helps ensure a seamless, responsive, and professional campus experience for all employees and their guests.

Requirements

Associate or bachelor’s degree in hospitality, business, communications, or related field (or equivalent experience)
2–4 years of experience in hospitality, customer service, workplace services, or a related field
Experience providing front-line, customer-facing support in a professional environment
Basic technology aptitude and first line-line troubleshooting capabilities
Strong customer-service mindset with the ability to deliver responsive, on-demand support in a fast-paced setting
Excellent organizational and time management skills with strong attention to detail
Ability to manage multiple priorities in a fast paced, customer focused environment and adapt to changing needs with a high level of professionalism
Maintain strong attention to detail across scheduling, logistics, and service delivery
Strong written and verbal communication skills, with the ability to interact effectively with employees, guests, and partners at all levels
Proficiency in Microsoft 365 tools (Outlook, Teams, Excel, Word)
Ability to learn and navigate workplace systems (e.g., scheduling or event management platforms)
Demonstrated problem-solving skills with the ability to respond to service issues in real time
Team-oriented mindset with the ability to collaborate effectively across functions
In office expectations of 4-5 days per week.

Nice To Haves

Supporting meetings, event, or conference center operations
Familiarity with conference room scheduling or workplace management systems (e.g., EMS or similar platforms)
Experience working in a corporate or campus environment
Exposure to coordinating vendors or service partners (e.g., catering, AV, facilities)
Interest in hospitality, workplace experience, or event planning as a career path

Responsibilities

Serve as a highly visible, on-site presence and primary point of contact for employees and guests
Deliver a welcoming, professional, and service-oriented experience across the campus
Provide responsive, on-demand support by addressing employee and guest needs, questions, and service requests
Triage requests and connect individuals with appropriate teams or resources
Provide first-line technical support for common workplace and meeting-related issues, using standard procedures, checklists, and knowledge-based resources, including troubleshooting day-to-day login/access issues (within assigned scope), audio/video connection problems, basic hardware connectivity, peripheral setup, and routine device restarts.
Serve as a backup resource for managing global conference room scheduling, ensuring accuracy and adherence to established processes
Support resolution of scheduling conflicts, booking issues, and system-related challenges
Assist with maintaining scheduling tools and ensuring meeting details are accurate and up to date
Oversee day-to-day readiness of meeting spaces, ensuring rooms are clean, functional, and aligned with meeting and event requirements
Conduct routine checks of meeting spaces to confirm setups, technology readiness, and overall presentation
Coordinate with Onsite Management, Facilities, AV, and other partners to address campus issues and maintain a high standard of space quality
Monitor meeting spaces throughout the day and coordinate resets between meetings to support seamless transitions
Ensuring the office remains clean and orderly by performing regular checks of janitorial, repairs/maintenance, and addressing deficiencies through appropriate channels
Support coordination of onsite meetings, employee programs, and campus events
Execute event setup and day-of support in partnership with catering, facilities, building management and AV
Ensure meeting space setup aligns with event requirements and stakeholder expectations
Troubleshoot common and low-complexity A/V or meeting-technology issues using documented procedures (e.g., cable/input selection, volume/output settings, device restarts/pairing steps).
Support day-to-day hospitality operations to ensure a seamless meeting and workplace experience
Assist with ordering, organizing, and maintaining campus supplies
Provide administrative support related to parking, campus communication, scheduling, coordination, and service delivery
Provide administrative support related to parking, after hours badge access, campus communication, scheduling, coordination, and service delivery
Collaborate with internal teams (Building Management, Facilities, AV, Catering, Security, Corporate Communications) to support campus activities
Communicate clearly with stakeholders to confirm logistics, expectations, and service needs
Assist in coordinating any onsite company events – including confirmation of set up and take downs and that cleanup is completed
Respond to and resolve service issues, last-minute requests, and adjustments with professionalism and urgency
Escalate issues appropriately to ensure timely resolution and a positive customer experience
Provide occasional support outside standard business hours for meetings and events
Support team coverage needs, including backup support for scheduling and other key responsibilities