Campus Hospitality Ambassador

Genentech•Daly City, CA

1d•$60,600 - $112,600•Onsite

About The Position

This role is a valuable part of our Campus Amenities and Services team, which is committed to achieving our mission of providing a world-class workspace environment that enables our employees to focus on delivering medical breakthroughs. As a member of this team, you will have the opportunity to collaborate closely with Security, Facility Management, corporate staff, and global visitors. Together, we focus on fostering a seamless, welcoming, and safe environment that supports over 12,000 personnel and guests daily across our campus. As our Campus Hospitality Ambassador, you will serve as the premier welcoming face of the campus, delivering exceptional front-line service to employees, executives, and international visitors. In this role, you will balance high-touch customer service with critical site security protocols, ensuring efficient lobby operations and managing essential campus amenity programs.

Requirements

Bachelor’s degree is required for this position.
3–5 years of corporate customer service experience in a fast-paced, high-standards environment, or equivalent white-glove service experience (such as luxury hospitality or upscale retail).
Advanced proficiency with digital productivity tools, specifically Microsoft Office Suite and Google Suite (Gmail, Calendar, etc.).
Strong technical aptitude with the ability to quickly master specialized business software, including visitor management databases and call center systems.
Exceptional interpersonal and communication skills, driven by a genuine passion for helping others and delivering high-quality service.
Adaptable problem-solver who possesses a solution-oriented mindset, sound judgment, and the integrity required to handle confidential information.
Self-motivated team player with excellent punctuality, capable of working independently and committing to a flexible shift schedule (ranging between 6:45 am and 5:00 pm) and bi-weekly evening team meetings.

Responsibilities

Serve as the primary point of contact in campus lobbies, providing a professional and consistently exceptional service experience for all arriving guests and staff.
Manage campus access and registration protocols in close partnership with the Security team to ensure authorized, safe entry for all visitors, vendors, and contractors.
Coordinate front-desk logistics, including the processing of guest check-ins, vendor deliveries, corporate phone support, and specialized service requests.
Act as a campus program subject matter expert for your assigned lobby, overseeing on-site logistics for transportation, parking, and workplace amenities.
Champion service process improvements by identifying efficiency gaps and proposing solutions to elevate the daily employee and visitor experience.
Maintain rigorous professional standards, including required internal safety certifications and strict corporate appearance guidelines.