Campus Director, Financial Aid

West Coast University • Ontario, CA

1d

About The Position

American Career College is seeking a Campus Director, Financial Aid to join their team. This role is responsible for overseeing the campus Student Account function, including collections, tuition reimbursement documentation, VA billing, and providing external partners with student billing statements. The Campus Director will also monitor enrollment and retention activities, forecast work volume, and establish plans to meet resource needs. This position is part of a collaborative, student-centric culture that values academic integrity, mutual respect, student learning, service, responsiveness, innovation, diversity, and stewardship. The Campus Director will guide students and make an impact by cultivating positive relationships within the Financial Aid team, working closely with lending institutions and regulatory entities, and building strong relationships with other campus departments and university administration. The role requires engaging, motivating, and building an effective team, reacting quickly to change, and developing practical solutions. The Campus Director will serve as a member of the campus management team and the overall University financial aid leadership team, collaborating with the UA team responsible for repacks to ensure complex student issues are resolved.

Requirements

• 10 years customer service
• 7 years financial aid experience
• 5 years financial aid focused leadership experience
• Bachelor’s degree from an accredited College or University.

Responsibilities

• Cultivating positive, supportive relationships within the Financial Aid team, including the Student Account Specialists.
• Working closely with lending institutions, guarantee agencies, and regulatory entities as well as building strong working relationships between other campus departments and university administration (UA).
• Engaging, motivating, and building an effective team.
• Reacting and adjusting quickly to change and be able to develop practical ideas for dealing with issues while collaborating in a customer-focused manner with other campus departments like Admissions, Registrar and Student Affairs.
• Actively serving as a member of the campus management team, and the overall University financial aid leadership team.
• Working collaboratively with the UA team responsible for repacks to ensure all complex or escalated student issues are resolved.
• Overseeing the campus Student Account function. This includes collections on student payment plans, providing students with documentation for tuition reimbursement, VA (Veterans Affairs) billing and providing external partners student billing statements for repayment.
• Monitoring enrollment and retention activities and goals and evaluates key indicators to forecast upcoming work volume and necessary resources, establishes plans to meet those needs, and communicates same to campus Executive Director and VP, Student Financial Services to obtain necessary approvals and successful execution of plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees