Campus Computer Technician - IDEA Pharr (Immediate Opening)

IDEA Public Schools•Pharr, TX

2d•$22 - $27•Onsite

About The Position

The Campus Technician will facilitate Technology Operations requests and initiatives at their assigned locations, acting as a technology liaison from the Technology Operations department to the campus staff. They will provide on-site technical support and expertise, focusing on the support and maintenance of technology equipment, assisting with campus issues, and working on district technology projects and campus initiatives. This includes trainings, registration, lab setups, inventory, and staff computer deployment. Campus Technicians offer expertise, solutions, and technology advice to campus partners and work closely with Assistant Principals of Operations to support instruction through highly functional campus technology.

Requirements

High School Diploma Required
Two years of technical support experience
Knowledge of computer hardware and software applications
Ability to analyze and resolve computer hardware and software problems
Knowledge of technologies available for use in instructional setting
Ability to repair computer and technology equipment
Strong organizational, communication, and interpersonal skills
Embody values and characteristics: Mission Focus, Record of Results, Problem Solving, Communication, Continuous Improvement.

Nice To Haves

Bachelor’s Degree Preferred

Responsibilities

Facilitate Technology Operations requests and initiatives at assigned locations.
Provide technical support and expertise on-site.
Support and maintain technology equipment.
Assist with campus issues.
Work on district technology projects and campus initiatives (trainings, registration, lab setups, inventory, staff computer deployment).
Offer technology quotes and solutions for assigned campuses.
Ensure 90% customer satisfaction on Zendesk tickets.
Educate end users after a job is complete on best practices.
Check back with customers to ensure reliability after service.
Ensure all schools are safe and operational one week before FDOS.
Outline and schedule major tasks and milestones to track progress at each site.
Coordinate with campus and central office stakeholders.
Escalate major and minor risks to relevant actors.
Achieve a proficient rating on the Information Security & Data Privacy Rubric by January 1st and through the LDOS.
Lead Information Security and Privacy practices at the campuses.
Build a strong security culture at each campus through risk management, education, and deterrence.
Practice and share best practices around proper use of technology.
Initiate incidence reporting with campus leadership and HQ personnel to manage all security breaches.
Complete 100% of Campus Operating Projects on time based on the Campus Playbook.
Work with HQ and APOs to develop and communicate plans and statuses on monthly HQ projects (Inventory, cleanups, setups, maintenance, computer pickup, and BOY).
Manage time between tasks and projects and collaborate with APOs, Key Stakeholders, and the Regional Lead Tech.

Benefits

Hourly rate ranging between $21.64 for 0 years of experience and $27.15
Eligibility for a performance bonus based on team performance and goal attainment
Comprehensive benefits plan covering the majority of the employee premium for the base medical plan
Subsidizing the majority of costs for a spouse/domestic partner and children
Up to 8 weeks of paid leave for the birth or adoption of a child (Paid Family Leave)
Up to 50% of tuition paid toward a qualifying degree program, up to $5,250 maximum per year (Tuition Reimbursement)
5 face-to-face counseling sessions within a year, unlimited 24/7 telephonic counseling, and other work-life services at no cost (Employer-Paid Mental/Behavioral Health)
Dental and vision plans
Disability insurance
Life insurance
Parenting benefits
Generous vacation time
Referral bonuses
Professional development
Potential relocation allowance