Campus Computer Technician - IDEA Valley View (Immediate Opening)

IDEA Public Schools • Cincinnati, OH

2d • Onsite

About The Position

Campus Technician will facilitate Technology Operations requests and initiatives at their assigned locations. They act as technology liaison from the Technology Operations department to the campus staff by providing technical support and expertise on site. The focus is to concentrate on the support and maintenance of the technology equipment, assist with campus issues and work on district technology projects and campus initiatives including trainings, registration, lab setups, inventory and staff computer deployment. Campus Technicians offer expertise, solutions, and technology advice to campus partners and work hand in hand with Assistant Principals of Operations to support instruction through highly functional campus technology.

Requirements

• High School Diploma Required
• Two years of technical support experience
• Knowledge of computer hardware and software applications
• Ability to analyze and resolve computer hardware and software problems
• Knowledge of technologies available for use in instructional setting
• Ability to repair computer and technology equipment
• Strong organizational, communication, and interpersonal skills
• Proficient rating on Information Security & Data Privacy Rubric by January 1st and through the LDOS

Nice To Haves

• Bachelor’s Degree Preferred

Responsibilities

• Facilitate Technology Operations requests and initiatives at assigned locations.
• Act as technology liaison from the Technology Operations department to campus staff.
• Provide technical support and expertise on site.
• Support and maintain technology equipment.
• Assist with campus issues.
• Work on district technology projects and campus initiatives including trainings, registration, lab setups, inventory and staff computer deployment.
• Offer expertise, solutions, and technology advice to campus partners.
• Work with Assistant Principals of Operations to support instruction through highly functional campus technology.
• Complete standard tickets on time and follow up with customers.
• Encourage a Helpdesk creation culture on campus while maintaining great customer service and support.
• Offer technology quotes and solutions for assigned campuses.
• Ensure every ticket completed is bookended with communication with customer.
• Educate end users after a job is complete to further knowledge and best practices.
• Check back with customer to ensure reliability after service.
• Ensure all schools are safe and operational one week before FDOS.
• Outline and schedule major tasks and milestones to track progress at each site.
• Coordinate with campus and central office stakeholders to ensure all dependencies are managed to proper execution.
• Escalate major and minor risks to relevant actors.
• Lead Information Security and Privacy practices at the campuses.
• Build a strong security culture at each campus through risk management, education, and deterrence.
• Practice and share best practice around proper use of technology.
• Initiate incidence reporting with campus leadership and HQ personnel to manage all security breaches.
• Work with HQ and APOs to develop and communicate plans and statuses on monthly HQ projects including Inventory, cleanups, setups, maintenance, computer pickup and BOY.
• Manage time between tasks and projects and collaborate with APOs, Key Stake Holders and Regional Lead Tech.

Benefits

• Starting compensation between $20.34 for 0 years of experience and $25.42, commensurate with experience.
• Eligible for a performance bonus based on team performance and goal attainment.
• Comprehensive benefits plan, covering the majority of the employee premium for the base medical plan.
• Subsidizing the majority of costs for a spouse/domestic partner and children.
• Up to 8 weeks of paid family leave for the birth or adoption of a child.
• Up to 50% of tuition paid toward a qualifying degree program, up to $5,250 maximum per year.
• 5 face-to-face mental/behavioral health counseling sessions within a year.
• Unlimited 24/7 telephonic mental/behavioral health counseling.
• Other work-life services available at no cost.
• Dental and vision plans.
• Disability insurance.
• Life insurance.
• Parenting benefits.
• Generous vacation time.
• Referral bonuses.
• Professional development.
• Relocation allowance may be offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED