Full Time - Campus Catering Operations Manager

Aztec Shops • San Diego, CA

17h • Onsite

About The Position

Supports the daily execution of campus catering operations, with primary responsibility for event readiness, equipment logistics, inventory control, staffing coordination, vehicle/fleet readiness, and operational communication. This position supervises catering operations, ensures events are properly pulled, packed, staged, and supported, and works closely with the Senior Event Manager, General Manager, Event Managers, culinary team, sales team, vendors, and campus partners to deliver consistent, high-quality catering service.

Requirements

• High School Diploma; plus at least two years or more of experience in high volume catering including high-end catering experience and at least two years of supervisory experience; or any equivalent combination of education and experience.
• Strong communications, customer service and computer literacy are required.
• Must be able to read, write and understand English.
• Requires the ability to follow verbal and written instructions, guidelines and objectives.
• Requires the ability to read, comprehend, analyze, and interpret general business information, governmental regulations, and technical/trade journals.
• Requires the ability to write reports, business correspondence, and procedure manuals.
• Requires the ability to effectively present information and respond to questions from employees, subordinates, vendors, other departments, customers and the general public.
• Requires the ability to calculate figures and amounts such as discounts, portions, percentages, and volume.
• Ability to apply concepts of basic math.
• Requires the ability to prepare and analyze numerical figures, create and interpret spreadsheets.
• Requires the ability to apply common-sense understanding to carry out general written or oral instructions.
• Must be able to multitask, prioritize work and pay attention to detail.
• Requires good analytical, quantitative skills, organizational and management skills.
• Must be able to utilize a computer.
• Requires the ability to use a variety of office machines and food service equipment.
• Must have the ability to talk/expressing and/or exchanging ideas and hear/perceiving sounds.
• Basic understanding of company vehicles and unit specific equipment operations.
• The employee must be able to (frequently) move, lift or carry heavy objects or materials up to 50 pounds.
• Specific visual abilities required by this job include close vision, peripheral visions, distance vision, and color vision.
• Candidates must have a valid driver’s license and have not been issued more than three moving violations or have been responsible for more than three accidents (or any combination of more than three thereof during the past 12-month period).
• Applicants must be at least 18 years of age and will be required to provide proof of driving eligibility upon hire.

Nice To Haves

• Off-premise catering experience is a plus.
• ServSafe Certification and/or Food Handlers Certification from the County of San Diego preferred.
• This position may involve operating a company vehicle and/or golf cart on university or company property.

Responsibilities

• Manages and develops catering staff, which includes disciplining of employees, setting work priorities, coordinating training, evaluating performance and directing work assignments to ensure effective operations.
• Works with Senior Manager to research, formulate and recommend new or upgraded policies and procedures.
• Plans and prepares work schedules based on employee availability.
• Keeps the daily tracker up to date of all events, assignments and staffing.
• Ensure that the operations event book is up to date with current event orders.
• Reviews load lists to make sure that the proper equipment is on hand and in working condition as well as having all necessary supplies available.
• Ensures proper inventory levels of linens, disposables are maintained.
• Orders appropriate amounts, sizes, flavors and brands of all bottled beverages including water, juices, sodas and alcohol.
• Make sure equipment inventory is available and clean for the events taking place.
• Supervise the polishing and prepping of equipment and supplies for catering events.
• Communicate effectively with the management team and staff with regards to specific needs, requirements or issues relating to events.
• Assigns employees to specific duties and tasks to provide needed support for events.
• Responsible for ensuring that events are ready to go for event staff upon arrival to include having all needed supplies requisitioned and available.
• Manages daily operations to ensure that proper procedures and guidelines are in place and followed for provision of quality products and services.
• Maintains catering fleet making sure that vehicles are cleaned, available, fueled and serviced regularly.
• Resolves internal customer issues and complaints to ensure customer satisfaction and reports any incidents to the Senior Manager in a timely manner.
• Ensures/maintains security/internal controls and sanitation.
• Recommends capital budget items.
• Supervises and trains employees in event pulls/break downs, taking of inventories and keeping operating records.
• Ensures laundry equipment is properly maintained, trains staff on proper utilization, and occasionally, will operate laundry machines to clean catering linen and uniform items.
• Acts as a backup on the occasion for the Sr. Event Manager and Event Manager.
• Develops and maintains working relationships with customers, coworkers, vendors, student organizations, faculty, staff, and university personnel.
• Must comply with and ensure continued, consistent compliance with all company policies, and federal, state, and local laws/regulations including but not limited to: employment, safety, and health.
• Other duties as assigned.

Benefits

• 80% employer-paid medical coverage for the employee and their qualified dependents
• 90% employer-paid dental coverage for the employee and their qualified dependents
• Employer-paid life/AD&D insurance
• Employer-funded defined benefit pension plan
• Vacation and 12 days of sick leave annually
• Paid holidays
• Up to $5,000 annually in tuition reimbursement
• Voluntary 403(b) matching and 457 retirement savings plans non matching
• Flexible spending accounts
• Employer EAP including financial wellness resources
• Additional employee benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED