Campus Assistant- Miami

Northeastern University•Miami, FL

3d•Onsite

About The Position

Northeastern University–Miami is seeking an energetic, organized professional to staff the campus during the day and/or assist with evening and weekend classes, study hours, and special events. The Campus Assistant greets students, faculty, and guests; provides general university information and customer service; helps instructors prepare to begin class; troubleshoots technology; manages classroom setup; maintains the kitchenette; and assists students with requests. The position may also include administrative duties and other projects as needed. This is a part-time temporary position scheduled for 5–15 hours per week. Morning and evening hours may be needed during the semester, along with some weekends. The schedule depends on the academic term and campus activities.

Requirements

Associate’s degree required.
Two years of professional office experience in an administrative or customer support role.
Outstanding customer service and problem-solving skills.
Strong verbal and written communication and organizational skills.
Ability to pay close attention to detail and prioritize work to meet campus and client expectations.
Ability to make sound decisions and judgments to serve clients’ needs and meet campus goals.
Proficiency in Word, Excel, and other Microsoft Office Suite applications.
Familiarity with audio/video equipment and other technology.

Nice To Haves

Bachelor’s degree preferred.
Professional office experience in higher education preferred.

Responsibilities

Greet and assist students, faculty, and guests, and provide general university information.
Field questions from students, faculty, and guests and ensure appropriate resolution.
Provide technical support and other customer service for students and faculty.
Ensure instructors’ needs are met so classes can begin, including troubleshooting technology and managing room setup.
Maintain cleanliness and order in the kitchenette and ensure campus areas used are clean and ready for the next working day.
Respond to and document evening maintenance requests, and inform custodial staff of special needs.
Stock supplies in classrooms, the kitchen/lounge, and other areas.
Take primary responsibility for applying the Miami campus emergency procedures and coordinate with faculty and building security during inclement weather or emergencies.
Conduct a complete campus check before departure, ensure equipment and lights are powered down, and secure doors.
Support student services events and assist with student orientations.
Complete other special projects as assigned, such as website audits, database updates, inventories, and web research.
Assist with administrative or other projects as needed.