Campus Assistant- Miami

Northeastern University•Miami, FL

4d•Onsite

About The Position

Northeastern University–Miami is seeking an energetic, organized professional to staff the campus during the day and/or assist with evening and weekend class meetings, study hours, and special events. The Campus Assistant greets students, faculty, and guests; provides general university information and customer service; helps ensure instructors have what they need to begin class; troubleshoots technology issues; manages classroom setup; and keeps the kitchenette area clean and orderly. The role also assists students with requests and may be assigned administrative or other projects as needed. The position involves morning and evening hours during the semester as needed, with some weekends. The schedule depends on the term and campus activities. This is a part-time temporary position, 5–15 hours per week.

Requirements

Associate’s degree.
Two years of professional office experience in administrative or customer support.
Outstanding customer service and problem-solving skills.
Strong verbal and written communication skills.
Strong organizational skills and attention to detail, with the ability to prioritize work.
Ability to make sound decisions and judgments to serve clients’ needs and meet campus goals.
Proficiency in Microsoft Word, Excel, and other Microsoft Office Suite applications.
Familiarity with audio/video equipment and other technology.

Nice To Haves

Bachelor’s degree.
Professional office experience in higher education.

Responsibilities

Greet and assist students, faculty, and guests, answer their questions, and ensure appropriate resolution.
Provide technical support and other customer service to students and faculty.
Ensure instructors’ needs are met so classes can begin.
Troubleshoot technology issues and manage classroom setup.
Keep the kitchenette area clean and orderly.
Respond to and document evening maintenance requests.
Ensure campus areas used are clean and ready for the next working day, and inform custodial staff of special needs.
Stock supplies in classrooms, the kitchen/lounge, and other areas.
Take primary responsibility for applying the Miami campus emergency procedures and coordinate with faculty and building security during inclement weather or emergencies.
Conduct a complete campus check before departure; ensure equipment and lights are powered down and doors are secure.
Support student services events and assist with student orientations.
Complete special projects such as website audits, database updates, inventories, and web research.