Campground Operations Coach
About The Position
The Campground Operations Coach is a high-impact role that supports and develops General Managers across Team Outsider’s portfolio. This role exists to ensure each property consistently delivers exceptional guest experiences, builds strong on-site teams, and achieves strong financial performance. You’ll serve as a trusted Home Office partner to General Managers — providing subject-matter expertise, operational coaching, and consistent accountability — while helping translate company strategy into daily execution on the ground. The mission of the role is to strengthen operational execution, leadership capability, and performance consistency across Team Outsider properties by coaching General Managers and reinforcing the systems and standards that enable the business to scale with excellence.
Requirements
- Multi-site or multi-unit operations experience (hospitality, franchise, retail, or similar)
- Experience developing and coaching on-site leaders
- Strong operational execution and performance mindset
Nice To Haves
- Experience in campground / RV / outdoor hospitality strongly desired
- Experience working in fast-growth or scaling environments preferred
- Bachelor’s degree preferred but not required with strong relevant experience
Responsibilities
- Drive improvement in Google Reviews, Team Member NPS, and financial performance by strengthening operational consistency and leadership execution.
- Ensure each property maintains a clear vision & strategy with defined priorities and measurable performance indicators.
- Support General Managers in translating strategy into daily execution and team alignment.
- Develop General Managers into strong operators and leaders through coaching, feedback, and capability building.
- Ensure the right people are in the right roles, with clear expectations and accountability.
- Strengthen consistency of hospitality standards, guest-facing processes, and service delivery across properties.
- Increase adoption of operating standards, processes, systems, and guest experience expectations across the portfolio.
Benefits
- Flexible work environment with 30% travel to properties
- Unlimited PTO
- 401(k) match
- Profit sharing opportunities
- Annual free vacation at one of our campgrounds after one year of service
- Meaningful work that supports creating unforgettable outdoor experiences
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
