Campground & Rentals Supervisor

Gunstock Mountain Resort•Gilford, NH

21h

About The Position

This is a year-round position that supports two seasonal operations: Rentals and Outreach administration during the winter, and Campground Seasonal Camping administration and operations during the summer and fall. The role combines organization, communication, guest service, and hands-on operational support. Hours vary seasonally, with increased hours during the winter operating season and summer campground season, and reduced hours during transitional periods. Some weekends, evenings, and holidays are required based on operational needs.

Requirements

Strong organizational skills and attention to detail
Excellent written and verbal communication skills
Excellent guest service skills
Comfortable working with spreadsheets, technology, and multiple computer programs
Able to manage multiple priorities and follow through on detailed administrative work
Comfortable working independently as well as part of a team
Willing to assist with hands-on guest service and operational responsibilities when needed

Nice To Haves

Previous leadership, supervisory, hospitality, recreation, or guest service experience is preferred

Responsibilities

Communicating with school coordinators, group leaders, and chaperones regarding rental needs and expectations
Collecting, organizing, and maintaining group rental information and equipment needs
Maintaining spreadsheets, rental records, and other group documentation
Coordinating group details, schedules, and setups with the Rentals Manager and rental team
Tracking rental returns and outstanding equipment and assisting with follow-up when needed
Helping prepare for upcoming school and outreach groups to ensure rental information is complete and accurate
Supporting daily rental operations during busy groups, weekends, and peak holiday periods
Assisting with guest service, boot fitting, equipment setup, and rental technician responsibilities as needed, especially during holiday periods
Assisting with campground reservations and seasonal camper communication during the winter months
Managing seasonal camper paperwork and communications, including contracts, waitlists, payments, insurance documentation, rabies records, and other required information
Maintaining accurate and organized seasonal camper files
Helping coordinate seasonal camper gatherings, activities, and special events
Communicating regularly with current and prospective seasonal campers
Assisting with campground reservations, check-ins, guest questions, and front desk operations
Performing regular campground associate responsibilities and supporting daily campground operations
Providing lead and supervisory support to campground staff
Supporting a positive, organized, and welcoming experience for campground guests and seasonal campers