Campground Kennel Attendant RV Park - Full Time

Xanterra Travel Collection•Williams, AZ

4d•Onsite

About The Position

Join our Lodging team at the Grand Canyon Railway and Hotel! We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are proud to offer these unique Grand Canyon experiences. Job Summary: Guest and pet registration, checkout, collect payment and provide property information to the guests, while maintaining exceptional guest service standards.

Requirements

Must be able to work with little supervision, performing daily tasks quickly and efficiently.
Ability to work in a fast-paced environment.
Ability to multi-task efficiently and maintain composure when under pressure.
Must be guest service orientated /flexible/team player.
Previous knowledge of computers and ability to learn new programs about the position such as a Point of Sales and Property Management System.
Must be at least 19 years of age
A valid Arizona Driver’s License and ability to comply with Xanterra/GCR vehicle policy.

Nice To Haves

Cash register/cash handling, and customer service.
Bi-Lingual
Kennel or animal care experience.
RV, Camping, and Glamping experience.
Retail experience.

Responsibilities

Fully understand and support Xanterra's Mission Statement and Core Values.
Understand and adhere to GCR/RV Park rules and regulations, this includes all current policies and changes.
Knowledgeable of property information (hours of operations, activities, etc.) and provide accurate information about GCR and Grand Canyon National Park to guests' inquiries.
Responsible to receive a guest’s request or complaint; own it and follow up to verify the request or problem has been resolved to the guest’s satisfaction; involve the supervisor as necessary.
Display and practice being a team player all while positively interacting with guests.
Perform open and close procedures as outlined in the Opening and Closing Check List, ensuring all details are completed.
Successfully pass TIPs alcohol training within 30 days of employment
Within 30 days of employment, become proficient in Opera for RV and Kennel registration and become proficient in Raymark retail system, all while following all Money Handling Policies and Procedures.
Quickly and efficiently, perform the guest and pet check-ins and outs (follow written procedures), including making reservations in Opera, collecting payments, organizing arrivals and departures, etc. all in a productive manner.
Accountable for receiving proper records for pets being boarded
Accountable for recording proper information regarding the care of the pet (feeding, medication, walking, etc.) and following through with the tasks along with communicating effectively with other staff members regarding the progress
Follow written procedures for opening and closing 28 dog kennels and 16 cat kennels (cleaning, scrubbing, mopping, raking, disposing of feces, doing laundry, securing, etc.)
Feed, water, and medicate pets as instructed. Walk and play with pets as time permits
Responsible for answering phones/ringing up purchases, registering guests, etc.
Responsible for cleaning, dusting, stocking shelves, etc. in the kennel and c-store
Available to work nights, weekends, and holidays and split shifts as required.
Other duties as assigned