Campaign Operations Engineer

Scooter's Coffee•Omaha, NE

11d•Remote

About The Position

Scooter's Coffee is looking for a Campaign Operations Engineer to help power the next generation of loyalty and promotional experiences. This role lives at the intersection of marketing, data, and technology; building, testing, and optimizing campaigns inside our rules engine and connected platforms. You'll translate marketing goals into precise logic, ensure flawless execution, and continuously improve the systems that bring our loyalty program offers to life. The ideal candidate is energized by learning new technology and eager to dig into how things work. We're using a next-generation rules engine to power loyalty and promotions, so curiosity and a passion for problem-solving are key. You'll thrive here if you love rolling up your sleeves, testing ideas, and turning complex systems into seamless customer experiences.

Requirements

3+ years of experience in marketing operations, loyalty, or campaign management roles with a technical or analytical focus.
Hands-on experience configuring and deploying promotions or offers within a rules engine.
Solid understanding of API calls, webhooks, and event-based triggers across integrated MarTech platforms.
Proven ability to QA data flows and diagnose cross-system issues quickly and accurately.
Strong attention to detail with a structured, documentation-first approach.
Excellent communication skills with the ability to translate complex logic into clear explanations for non-technical partners.
Collaborative mindset with comfort working alongside marketing, analytics, and engineering teams.

Responsibilities

Configure, test, and deploy loyalty and promotional campaigns within Talon.One, ensuring accuracy and consistency across environments.
Build and manage rule sets, conditions, effects, and customer targeting to translate campaign briefs into logic that drives engagement.
Create and maintain campaign hierarchies (e.g., program-level vs. promo-level) for scalability, organization, and long-term maintainability.
Use the Talon.One Campaign Manager and Rule Builder to simulate and QA test scenarios before deployment.
Collaborate with engineering and data teams to validate event payloads, API calls, and offer redemption flows, ensuring seamless cross-system performance.
Monitor campaign health in Talon.One dashboards, auditing coupon states, redemptions, and eligibility logic to quickly identify and resolve issues.
Maintain clear documentation for campaign logic, workflows, and dependencies to support team alignment and knowledge sharing.
Streamline and scale operations by templatizing repeatable campaign frameworks and supporting automation initiatives.
Partner with Talon.One support and CSM to troubleshoot platform issues, advocate for feature enhancements, and stay aligned with product updates.
Contribute to cross-functional testing, release readiness, and continuous improvement efforts across the broader Martech stack.