Campaign Launch Specialist

Townsquare Interactive•Phoenix, AZ

20h•Onsite

About The Position

Kickstart Client Success from Day One! As a Launch Support Agent, you will work closely with Campaign Creation Specialists to support the early stages of the client journey and ensure timely, successful campaign launches. This role plays a key part in delivering a smooth onboarding experience by providing direct customer support, resolving launch-related issues, and coordinating across internal teams to move campaigns to activation efficiently. You will operate within a dedicated pod made up of members of the Campaign Creation team, with shared responsibility for performance and outcomes.

Requirements

Bachelor’s Degree (required)
Strong communication skills with excellent follow-up and attention to detail
Ability to prioritize and manage multiple clients simultaneously
A proactive, enthusiastic approach that creates excitement for new clients

Nice To Haves

Previous customer success or sales experience (preferred)
Bilingual in English and Spanish (preferred, not )

Responsibilities

Partner with Sales and Campaign Creation Specialists to ensure smooth and timely post-sale handoffs.
Support inbound customer calls related to campaign setup, design edits, and launch readiness, providing clear guidance and timely resolutions.
Attend customer-scheduled meetings to provide live edit support and address outstanding questions.
Troubleshoot domain access and other technical or launch-related issues, working with internal teams to remove blockers.
Manage inbound customer requests related to updates and changes to the initial website build.
Guide clients through the final steps required to activate their campaigns and confirm launch readiness.
Manage a high volume of accounts while maintaining organization, urgency, and attention to detail.