Campaign Administrator II

Pennymac • Fort Worth, TX

3d • Onsite

About The Position

The Campaign Administrator is responsible for partnering with unit leadership to develop and operationalize campaign strategies. As the Administrator, you will assist in providing training support to team members and call center employees and serve as a point of escalation to resolve more complex issues.

Requirements

• Associate’s degree or equivalent work experience
• 1+ years of relevant work experience
• Must be highly proficient in Excel and Word
• Working knowledge SQL

Nice To Haves

• Financial Services and, if possible, mortgage industry experience preferred

Responsibilities

• Determine anticipated call volume and staff vacancy impact to current day call strategy
• Execute scheduled campaigns in adherence with established policies for purposes of regulatory and/or investor compliance
• Provide guidance and day to day support to lines of business, including troubleshooting Campaign related issues and escalations
• Assist Queue and Workforce Management teams as needed
• Recommend changes for dialer system settings to improve call efficiency
• Communicate outline of daily campaign strategy to supported lines of business
• Perform other related duties as required and assigned
• Demonstrate behaviors which are aligned with the organization’s desired culture and values

Benefits

• Comprehensive Medical, Dental, and Vision
• Paid Time Off Programs including vacation, holidays, illness, and parental leave
• Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
• Retirement benefits, life insurance, 401k match, and tuition reimbursement
• Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree