Camp Office Support - Event Season

POWDR•Woodward, PA

1d•Onsite

About The Position

Woodward PA, a world-class action sports destination and camp, is seeking a Camp Office Support team member to support all aspects of the guest experience. This role will engage and grow relationships with parents, campers, and guests, solve problems, and provide important information to current and prospective customers. The position will assist with follow-up with prospective guests to ensure they have the information they need to make the best decisions about their camp experience. The Camp Office Support member will work well with a team and independently, be able to multi-task and meet deadlines, be detail-oriented, flexible, and have excellent communication skills. This role is critical to achieving an unparalleled experience for staff and guests alike. The Camp Office Support should be knowledgeable in guest services and office procedures and be willing to evolve and adapt with the needs of the business. They help establish a culture of consistency to ensure excellence within the Guest Services department.

Requirements

Customer Service Experience
Working knowledge of Microsoft Suite
Provide work related references upon request.
Employment in this position is contingent upon successful completion of all pre-hire background checks, including criminal history clearance through the Pennsylvania State Police (PATCH), child abuse clearance through the Department of Public Welfare, Motor Vehicle Record if required by position and federal background screening via FBI fingerprinting.
Must have or be able to obtain the following prior to starting work: Mandated Reporter Training Certificate, SafeSport Training Certificate
Physical Capabilities: bend, twist, push, pull, stand, lift 50 lbs.
Must be comfortable working in an outdoor and indoor all-season environment.
Adhere to all workplace safety practices, expectations, and guidelines.

Nice To Haves

High school degree or equivalent preferred
Experience working in a camp environment is preferred.

Responsibilities

Deliver exceptional phone support with professionalism, empathy, and a welcoming demeanor.
Monitor and respond to official phone lines and email accounts in a timely and courteous manner.
Assist parents and guests with online website navigation and account management.
Provide clear and supportive communication to parents, highlighting the value of the camp experience and its benefits to families.
Review and update registration details, including balances due, missing forms, transportation reservations, store account funds, and roommate requests.
Manage the tracking, receipt, and distribution of camper and staff mail and packages.
Support campers with both permanent and temporary arrivals and departures.
Facilitate camper communication with families, including phone calls home.
Offer compassionate guidance and solutions to guests facing challenges.
Welcome guests by ensuring liability waivers are completed, issuing wristbands and room keys when applicable, and providing orientation and camp instructions.
Build and maintain strong relationships with new and returning guests to enhance brand loyalty and retention, incorporating principles of diversity, equity, inclusion, and belonging.
Represent Woodward positively in the community, tailoring each guest interaction to reflect the camp’s values.
Communicate attentively with guests via phone and email, instilling confidence in the camp experience by addressing topics such as camper safety, housing, instruction group placement, parent programs, staff involvement, and registration benefits (e.g., deposits, flexible payments, discounts).
Maintain accurate and up-to-date records in the CRM system, including notes and statuses on guest interactions and follow-ups.
Ensure the camp office maintains a professional, clean, and welcoming environment.
Partner with the Security team to monitor front gate access and uphold a safe environment.
Assist with visitor and guest check-in procedures.
Work collaboratively with all Woodward departments to support and deliver a seamless, memorable Woodward experience for every guest.
Other duties as assigned