CAM Group Leader I

M&T Bank • Getzville, NY

6d • Onsite

About The Position

Provides work leadership over a sub-unit within a division. Performs the most highly specialized duties within the work team, requiring knowledge of the products, regulations and policies pertaining to the work of the sub-unit. Works under minimal supervision. Internal contacts include unit management and other division personnel. External contacts include attorneys, customers, vendors and outside agencies. Allocates work as a team leader to a team that consists mainly of jobs graded 7 or below. May check on completion/quality.

Requirements

• A combined total of 3 years of higher education and/or relevant work experience in a call center or bank operations environment.
• Excellent customer service skills with the ability to use tact and diplomacy.
• Strong knowledge of relevant spreadsheet, word processing, and presentation software, as well as departmental systems.

Nice To Haves

• Bachelor's Degree.
• Demonstrated work leadership skills.
• Excellent oral and written communication skills.
• Strong knowledge of departmental systems, documents and procedures.

Responsibilities

• Lead business unit work teams with responsibility for multiple product lines.
• Monitor and assign workflow.
• Document team processes, make recommendations for improvement, provide on the job training, and research and resolve highly specialized and/or sensitive issues for the work team.
• Liaise with first line risk and second line of defense personnel with respect to customer issues.
• Research and resolve complex internal and external customer issues.
• Serve as department lead for special projects impacting the work team.
• Provide reporting to work team leadership and prepare monthly departmental reporting for management.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Benefits

• The pay range for this position is $20.55 - $34.25 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree