CAM Estate/Probate Specialist

M&T Bank•Getzville, NY

5d•$21 - $34•Onsite

About The Position

This position involves customer contact and collections activity. The CAM Estate/Probate Specialist will receive and verify notification of debtor death. They will contact attorneys or executors to find out intentions for the debt. Depending on debtor intentions, the specialist will continue to manage the account until payment is received on both secured and unsecured accounts. The role also involves preparing an analysis of collateral to determine potential loss mitigation options and/or default resolution, and negotiating loss mitigation options including settlements, short-sales, refinancing, etc. The specialist will manage the Probate Finder relationship and make recommendations for process improvements. Additionally, they will perform skip-tracing, order title searches, and contact Credit Bureau or analyze credit reports to validate lien position. The role requires determining if there is life insurance on the account, gathering appropriate information to file a claim, and following up with the insurance company for resolution. The specialist will monitor the daily file from Probate Finder, research notifications and estate matches, and manage the Proof of Claim and satisfaction of claim process. They will also receive and distribute incoming mail and accept incoming calls from a variety of stakeholders, determining the appropriate action. The role requires adherence to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies, and maintaining M&T internal control standards, including timely implementation of internal and external audit points and issues raised by external regulators. The specialist will promote an environment that supports belonging and reflects the M&T Bank brand, and complete other related duties as assigned.

Requirements

A combined 3 years’ higher education and/or work experience
A minimum of 1 year experience in collections or customer service.
Experience with word processing, spreadsheet and presentation software.
Detail oriented.
Strong verbal and written communication skills.

Nice To Haves

Bachelor’s degree.
Knowledge of M&T Bank systems.

Responsibilities

Receive and verify notification of debtor death.
Contact attorneys or executors to find out intentions for the debt.
Manage account until payment is received on both secured and unsecured accounts.
Prepare analysis of collateral to determine potential loss mitigation options and/or default resolution.
Negotiate loss mitigation options including settlements, short-sales, refinancing, etc.
Manage the Probate Finder relationship, and make recommendations for process improvements.
Perform skip-tracing.
Order title searches and contact Credit Bureau or analyze credit reports to validate lien position.
Determine if there is life insurance on the account, then gather appropriate information as necessary in order to file a claim; follow-up with insurance company for resolution.
Monitor daily file from Probate Finder, research notifications and estate matches, manage the Proof of Claim and satisfaction of claim process.
Receive and distribute incoming mail.
Accept incoming calls from a variety of stakeholders, and determine appropriate action.
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Complete other related duties as assigned.