Call Taker

PRIORITY ONDEMAND•Virginia Beach, VA

13d•$17 - $17•Onsite

About The Position

The Call Taker answers incoming calls for service and uses Emergency Medical Dispatch (EMD) procedures and company protocols to determine the nature of each call and provide callers with pre-arrival instructions. The role obtains complete intake information and enters it into the Computer Aided Dispatch system. The Call Taker communicates with company units, managers, support staff, healthcare facilities, and other agencies, while prioritizing patient care and the safety of field crews and others at the scene. The position also involves preparing and maintaining dispatch equipment and work areas, protecting company and patient information, following company policies and applicable regulations, and maintaining required certifications. Available schedules are 7:00 AM–7:00 PM or 7:00 PM–7:00 AM, with each schedule following a rotating 2-on, 2-off, 3-on, 2-off, 2-on, 3-off pattern.

Requirements

High degree of personal integrity and responsibility.
Ability to work effectively with minimal supervision and exercise good judgment.
Ability to work in a fast-paced, hectic, high-pressure environment.
Ability to manage multiple activities simultaneously without error.
Strong spatial orientation and ability to read and interpret maps.
Good computer skills and typing speed of at least 30 words per minute.
Ability to work efficiently and interact constructively and professionally with employees, public safety personnel, and medical staff.
Ability to interact effectively and professionally with patients, customers, clients, family members, bystanders, and the public.
Skill and ability consistent with providing quality customer care.
TIMS Certification.
Valid driver’s license with no negative points.
Must be a U.S. citizen or legal alien.
Must pass a criminal background check.

Nice To Haves

Call center experience is preferred.
CPR certification; it can be obtained through LifeCare.
FEMA ICS 100, 200, 700, and 800b certifications; they can be obtained through LifeCare.
Hazmat certification; it can be obtained through LifeCare.

Responsibilities

Ensure the Computer Aided Dispatch console, phone system, radio system, and other equipment are ready at the start of each shift.
Inspect the work area and Dispatch Center for cleanliness and perform housekeeping as needed to keep the area clean, uncluttered, and sanitary.
Maintain communications with company units, managers, support staff, healthcare facilities, and other agencies through radio, data link, pager, or cell phone as required.
Maintain knowledge of local geography, including hospitals, public venues, streets, and highways.
Promptly and accurately answer calls for service in accordance with Emergency Medical Dispatch procedures and company policy.
Determine the nature of calls using Emergency Medical Dispatch procedures and provide appropriate pre-arrival instructions.
Obtain complete intake information from callers and enter it into the Computer Aided Dispatch system.
Prioritize high-quality patient care and act in the best interests of patients.
Consider the safety of dispatched field crews, patients, EMS personnel, bystanders, and other public safety personnel.
Know, understand, and comply with company policies and procedures.
Maintain EMD recertification and other licenses and certifications required by company, local, regional, and state rules or laws.
Protect company computer systems by following security procedures and password policies.
Ensure the security of company buildings, vehicles, equipment, supplies, systems, and other property.
Act with personal safety and the safety of others in mind.
Protect company and patient information in accordance with HIPAA and applicable regulations, and protect confidential and proprietary company information under company policy.
Report to assigned shifts on time and properly groomed and attired, provide proper notification when necessary, and remain on duty until relieved.
Demonstrate professionalism and leadership.
Follow company goals, objectives, and procedures.
Perform other duties as directed by management.