Call Representative

Coastal Health • Blackshear, GA

6d • Onsite

About The Position

We are seeking a reliable and professional Call Representative to join our primary care team in Blackshear, GA. This role is the first point of contact for our patients and plays a key part in delivering a positive patient experience. The ideal candidate is friendly, organized, and able to manage a high volume of calls with efficiency and care.

Requirements

• High school diploma or equivalent required
• Basic computer skills and familiarity with phone systems
• Professional, dependable, and team-oriented

Nice To Haves

• Previous customer service or call center experience preferred
• Healthcare experience a plus
• Minimum 1 year experience in the medical field preferred

Responsibilities

• Answer incoming calls in a timely and professional manner
• Assist patients with scheduling, rescheduling, and canceling appointments
• Provide general information about services, office hours, and policies
• Route calls to appropriate departments or staff as needed
• Accurately document patient interactions in the system
• Handle patient inquiries with empathy, professionalism, and confidentiality
• Support front office tasks as needed

Benefits

• Comprehensive benefits package
• Paid Time Off (PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED