Call Center Representative

Essig Plumbing & Heating • Reading, PA

9d • Onsite

About The Position

Essig Plumbing & Heating, LLC is seeking experienced Call Center Representatives to join their team. As one of the fastest-growing and top-rated HVAC service companies in Berks County, Essig Plumbing & Heating LLC is experiencing rapid growth and is looking to hire immediately, offering great advancement opportunities. The company values hardworking, honest individuals who pride themselves on providing excellent customer service. Essig offers benefits such as Paid Time Off, Health, Dental, Vision, and Life Insurance, and a family-sensitive workplace where managers work with schedules to promote work-life balance. The company also emphasizes internal growth and promotion. The primary role of the Call Center Representative is to book service appointments and ensure customer satisfaction.

Requirements

• Develop a proven track record in customer service
• IT competent; good typist and proficient with phone systems
• Experience with CRM software
• Ability to build trust and demonstrate empathy
• Detailed oriented with strong organizational and communication skills
• Team oriented: teachable; earned respect
• Believes in, promotes, and lives out the company’s visions and values

Responsibilities

• Convert incoming customer calls into booked service appointments
• Deliver call scripts with an authentic cadence; be clear, compelling and personable
• Respond to customer requests, resolving issues and promoting the brand
• Be professional and establish customer rapport
• Participate in training to boost booked calls and practice outbound calling
• Adhere to the company’s plan for resolving customer complaints quickly and favorably
• Maintain and update customer database with complete and accurate information
• Plant the seed for the Essig Service Partner Plan
• Responsible to meet the needs of the 3-Day Call Board

Benefits

• Health, Dental, and Vision Insurance
• Paid Time Off
• 401K Retirement Plan
• Life Insurance
• Managers work with your schedule – We are a Family Sensitive workplace and believe in balance
• Opportunity for Advancement!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees