Call Quality Admin (Temporary)

ibex • Wilkins Township, PA

1d

About The Position

This is a temporary Quality Admin position. The Quality Admin is responsible for evaluating a random sampling of technical support calls, as well as other customer contact methods.

Requirements

• High School Diploma or GED
• Exceptional performance history in the area of Quality Performance
• Drug Screening and Background check required.

Nice To Haves

• Dual skill in both mobile tech and tech.
• Coaching experience preferred
• Previous quality assessment experience preferred
• Knowledge of adult learning techniques, preferred
• Understanding of Inbound/Outbound operations desired
• Familiarity with fundamental feedback and coaching skills is desired
• Prior knowledge of Program Strategy is strongly desired

Responsibilities

• Evaluating a random sampling of technical support calls, as well as other customer contact methods.
• Ensuring compliance with prescribed client project standards, including adherence to standards, accuracy, customer experience, and contact handling efficiency.
• Providing one-on-one feedback to advisors.
• Interfacing with peers and team managers on best practices and advisor evaluations.
• Participating in Client and Management meetings and conference calls.

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED