Call Center (Per Diem- temp to hire staff)

US Physical Therapy • Uniondale, NY

39d • $17 - $20 • Onsite

About The Position

Metro Physical & Aquatic Therapy is a comprehensive multidisciplinary company that offers Physical, Occupational, Speech Therapy, Massage, and Acupuncture services. We are driven by our mission to continually invest in our people and offer the best workplace environment possible. This is a per diem, temporary-to-hire position with availability needed on Mondays and Fridays from 11:00 AM to 7:30 PM. The role involves effectively communicating changes to administration procedures of the front office, including telephones, processing, scheduling, and verifications. You will route escalated calls to the appropriate department and personnel, complete tasks surrounding the nature of the call, and provide the highest level of patient care and support. Responsibilities also include scheduling appointments based on availability and continuity of care, verifying insurance information, updating demographics, and informing patients of necessary documentation for health center visits. Maintaining strict confidentiality and adhering to all HIPAA guidelines/regulations is essential. The role requires answering a high volume of calls and assisting at the front desk when needed, along with other duties as assigned.

Requirements

• High School Diploma or equivalent
• Strong customer service skills; ability to diffuse client frustrations
• Excellent interpersonal and communication skills
• Ability to use logic and problem-solving skills to resolve issues
• Ability to work independently under tight deadlines in a rapidly changing environment
• Excellent time management and organizational skills

Responsibilities

• Effectively communicate changes to administration procedures of the front office, including telephones, processing, scheduling, and verifications.
• Route escalated calls to the appropriate department and personnel.
• Complete tasks surrounding the nature of the call and providing the highest level of patient care and support.
• Schedule appointments based on availability and continuity of care, verifies insurance information, updates demographics, and informs patients of necessary documentation for health center visits.
• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
• Answer a high volume of calls
• Able to assist at front desk when needed
• Assisting with other duties as assigned

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED