Call Center (Per Diem- temp to hire staff)

US Physical Therapy • Uniondale, NY

39d • $17 - $20 • Onsite

About The Position

Metro Physical & Aquatic Therapy is a comprehensive multidisciplinary company that offers Physical, Occupational, Speech Therapy, Massage, and Acupuncture services. We are driven by our mission to continually invest in our people and offer the best workplace environment possible. This position is a per diem, temporary-to-hire role with required availability on Mondays and Fridays from 8:00 AM to 4:30 PM. The role involves effectively communicating changes to front office administration procedures, routing escalated calls, completing call-related tasks, scheduling appointments, verifying insurance, updating demographics, and informing patients of necessary documentation. The position also requires maintaining strict confidentiality and adhering to HIPAA guidelines, answering a high volume of calls, and assisting at the front desk when needed. Additional duties may be assigned.

Requirements

• High School Diploma or equivalent
• Strong customer service skills; ability to diffuse client frustrations
• Excellent interpersonal and communication skills
• Ability to use logic and problem-solving skills to resolve issues
• Ability to work independently under tight deadlines in a rapidly changing environment
• Excellent time management and organizational skills

Responsibilities

• Effectively communicate changes to administration procedures of the front office, including telephones, processing, scheduling, and verifications.
• Route escalated calls to the appropriate department and personnel.
• Complete tasks surrounding the nature of the call and providing the highest level of patient care and support.
• Schedule appointments based on availability and continuity of care, verifies insurance information, updates demographics, and informs patients of necessary documentation for health center visits.
• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
• Answer a high volume of calls.
• Able to assist at front desk when needed.
• Assisting with other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED