Call Center Training Specialist
Monument Health•Rapid City, SD
•$23 - $28•Onsite
About The Position
The Healthcare Call Center Trainer is responsible for developing, delivering, and evaluating training programs for call center staff who handle patient inquiries, scheduling, insurance verification, and other healthcare-related services. The role ensures agents provide accurate, empathetic, and compliant service. Monument Health offers competitive wages and benefits on qualifying positions.
Requirements
- High School Diploma/GED Equivalent in General Studies
- 1+ years of Education Training Experience
Nice To Haves
- 1+ years of Healthcare Experience
- 1+ years of Revenue Cycle Experience
Responsibilities
- Design and deliver new hire training and ongoing development programs for call center staff.
- Create and update training materials, manuals, and e-learning modules tailored to healthcare compliance and patient communication.
- Conduct quality audits of calls and provide coaching to improve performance.
- Ensure staff understand and comply with HIPAA regulations, insurance processes, and healthcare policies.
- Track performance metrics and adjust training programs to address gaps.
- Collaborate with supervisors and managers to align training with organizational goals.
- Support staff motivation and professional growth through mentoring and feedback.
- All other duties as assigned.
Benefits
- Supportive work culture
- Medical, Vision and Dental Coverage
- Retirement Plans
- Health Savings Account
- Flexible Spending Account
- Instant pay is available for qualifying positions
- Paid Time Off Accrual Bank
- Opportunities for growth and advancement
- Tuition assistance/reimbursement
- Excellent pay differentials on qualifying positions
- Flexible scheduling
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
