Call Center Telephone TriageRN | Patient Access Center | Part-Time | Days

UF Health • Jacksonville, FL

13h • Onsite

About The Position

Under the direction of the appropriate manager, administrator, the triage nurse will handle telephone inquiries from patients who are seeking medical information and/or medical attention regarding their medical condition. The triage nurse will be able to answer questions, schedule appointments as the patient's condition requires and provide limited health education as per established protocols, policies, the Nurse Practice Act and other guidelines as applicable.

Requirements

• 2 years Clinical experience as a Registered Nurse required
• Associates Nursing required

Responsibilities

• Screens and responds to patient phone calls, directing to Primary Care or Specialty provider or clinic staff as needed.
• Triage intake and scheduling protocols for multiple providers.
• Furnishes medical advice per approved triage protocol.
• Schedules urgent appointments, based on necessity and acuity, by offering the earliest appointment available with each provider.
• Enters necessary information into EMR and other systems as required.
• Accurately documents each telephone encounter with the patient in the EMR for continuity of care.
• Provides appropriate follow up to encounters as necessary.
• Monitors task documentation to ensure completion within organizational standards.
• Process medication refills as per protocol.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: Associate degree