Call Center Scheduler, Access, (Novato) Full-Time, Days

MarinHealth • Novato, CA

6d • $23 - $32 • Onsite

About The Position

The Call Center Scheduler greets patients verbally on the phone and responds to patients in a timely manner. Provides exceptional customer service, to include courteous, helpful, accurate and proactive communication and problem-solving for patients to ensure that their health care is provided in the most effective and timely manner possible.

Requirements

• High school diploma required.
• Proficiency in typing (60 wpm), filing, and aptitude to learn office software.
• Good verbal and writing skills.
• Strong sense of organization.
• Team oriented with a strong belief in customer service.
• Ability to interpret and apply relevant insurance information when scheduling appointments.
• Use EMR/EHR.
• Use scanners, copiers, and other office equipment.
• Knowledge of proper telephone etiquette.
• Ability to exercise initiative, decision-making, and problem-solving.
• Ability to manage multiple tasks in a busy clinical environment.
• Ability to prioritize tasks and manage time efficiently.
• Strong organization and verbal communication skills.
• Basic computer/keyboard knowledge.
• One year experience in providing customer service either via phone or in person focused on patient care experience.

Nice To Haves

• Post-secondary education preferred.
• Experience with heavy phone volume, scheduling, verifying insurance eligibility, preparing medical records preferred.
• Previous customer service experience preferred.
• Electronic medical records experience preferred.

Responsibilities

• Greets patients verbally on the phone and responds to patients in a timely manner.
• Provides exceptional customer service, including courteous, helpful, accurate, and proactive communication and problem-solving for patients.
• Ensures that patient healthcare is provided in the most effective and timely manner possible.
• Schedules appointments.
• Interprets and applies relevant insurance information when scheduling appointments.
• Uses EMR/EHR.
• Uses scanners, copiers, and other office equipment.
• Manages multiple tasks in a busy clinical environment.
• Prioritizes tasks and manages time efficiently.

Benefits

• Health & Immunizations: measles, mumps, varicella, and annual influenza immunizations required as a condition of employment (and annually thereafter). COVID-19 vaccination/booster strongly recommended. Medical or religious exemptions will be considered consistent with applicable law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED