Call Center Team Member (Seasonal)

Sports Endeavors•Hillsborough, NC

1d•Onsite

About The Position

As a Call Center Team Member at Sports Endeavors, you are the voice of our brands. Your role is to drive a legendary experience with all customer touchpoints. We're looking for energized team players with prior customer service experience who have demonstrated service skills through providing exceptional customer service, excelled against productivity standards, and shown your ability to problem solve and communicate effectively in both oral & written form. Come join a team where your hard work, dedication, team work and innovation are appreciated and celebrated. This position is on-site in Hillsborough, NC.

Requirements

Must be customer service oriented
Strong verbal and written communication, active listening and problem solving skills
Friendly, approachable personality with a clear and pleasant speaking voice
Excellent listening skills
Solid critical thinking skills for solving problems and sharing feedback opportunities with the appropriate areas
Team-oriented. Experience working within a team is required
Comfortable using the internet and internet tools, navigating multiple websites and tabs efficiently, and using search engines.
Must be able to sit for extended periods of time
Must attend and complete a paid two-week training program
A personal cell phone with sufficient storage is required to perform your job functions; you must be willing to download a required app to carry out your responsibilities.
Must be proficient in English.
High School Diploma required
Prior customer service experience required
Proficient in Microsoft Office

Nice To Haves

Knowledge of Soccer/Volleyball/Baseball/Softball is a plus
Bilingual skills a plus.
Associate's Degree preferred.
call center experience preferred.
prior experience with SAP, CRM, or other customer relationship management systems is a plus.

Responsibilities

Provide Front Line Customer Support for all of our brands: Soccer.com, WorldSoccerShop and 431Sports.
Guide customers into a legendary experience.
Answer inbound customer interactions while providing accurate information regarding products, orders placed, package tracking, shipping and other assistance to help meet and exceed customers' needs - aiming for first call resolution.
Remain detailed-oriented with good organization and time management skills.
Maintain strong professional relationships with customer base.
Take a proactive approach to resolve customer complaints by identifying the root cause of the issue and making the best recommendations for resolution.
Maintain an understanding of all Sports Endeavors' brands (Soccer.com, WorldSoccerShop, 431Sports).
Participate enthusiastically and show commitment to the team to meet or exceed team goals and achieve legendary service standards.
Demonstrate the ability to meet Representative/Varsity level service standards.