Call Center Talent Pool Req (Arizona)

FreedomCare•Tucson, AZ

3d•Hybrid

About The Position

FreedomCare Arizona is building a talent pool of strong customer service professionals for various roles within the company. These roles include HomeCare Sales Specialist I, Intake Specialist I, Onboarding Specialist I, Care Support Specialist I, and Field Onboarding Specialist I. The company is dedicated to revolutionizing the home care industry and supporting patients in choosing their caregivers. FreedomCare emphasizes values such as service, empathy, ownership, integrity, and a positive attitude. They are committed to diversity and inclusion, operating as an Equal Opportunity Employer.

Requirements

Excellent customer service skills, including handling difficult situations, empathy, and problem-solving.
Ability to manage a high-volume inbound and outbound queue.
Passion for providing a high level of customer service, including empathy, active listening, and patience.
Excellent verbal and written communication skills.
Good listening skills, emotional intelligence, and ability to work well in a team.
Ability to solve problems and stay calm under pressure.
Ability to resolve issues over the telephone with eager customers, defusing and de-escalating frustrated callers.
Strong time management skills and ability to prioritize tasks.
Must be able to meet and exceed expectations.
Computer proficiency required.
Strong typing skills.
Ability to leverage technology and resolve customer issues efficiently while notetaking/multitasking.
Ability to manage multiple responsibilities at once and manage multiple priorities.

Responsibilities

Connect and engage with people interested in home care support.
Educate and assist patients and caregivers on application and enrollment processes for supported programs.
Guide patients and caregivers through the onboarding process, including conducting virtual or in-person orientations.
Guide patients and caregivers through their home care journey, ensuring patients receive necessary care and feel supported.
Conduct in-person orientations in patients' homes and travel constantly within the designated area (for Field Onboarding Specialist I).