Call Center Talent Pool Req (Arizona)

FreedomCare•Tucson, AZ

20h•Hybrid

About The Position

FreedomCare Arizona is building a talent pool of strong customer service professionals for various roles within the company. These roles include HomeCare Sales Specialist I, Intake Specialist I, Onboarding Specialist I, Care Support Specialist I, and Field Onboarding Specialist I. The company is dedicated to revolutionizing the home care industry and supporting patients in choosing their caregivers. FreedomCare emphasizes values such as service, empathy, ownership, integrity, and a positive attitude. They are committed to diversity and creating an inclusive environment, operating as an Equal Opportunity Employer.

Requirements

Excellent customer service skills, including handling difficult situations, empathy, and problem-solving.
Ability to manage a high-volume inbound and outbound queue.
Passion for providing a high level of customer service, showing empathy, active listening, and patience.
Excellent verbal and written communication skills, with the ability to provide empathy and compassion.
Good listening skills, emotional intelligence, and ability to work well in a team.
Ability to solve problems and remain calm under pressure.
Ability to resolve issues over the telephone with customers, defusing and de-escalating frustrated callers.
Strong time management skills and ability to prioritize tasks.
Ability to meet and exceed expectations.
Computer proficiency required.
Strong typing skills.
Ability to leverage technology and resolve customer issues efficiently while notetaking/multitasking.
Ability to manage multiple responsibilities and priorities simultaneously.

Responsibilities

Connect and engage with people interested in home care support for themselves or a loved one (HomeCare Sales Specialist I).
Educate and assist Patients and Caregivers on the application and enrollment process for supported programs, aiming to complete eligibility and onboarding (Intake Specialist I).
Guide patients and caregivers through the onboarding process, conducting virtual or in-person orientations (Onboarding Specialist I).
Guide patients and caregivers through their home care journey, ensuring patients receive necessary care and feel heard (Care Support Specialist I).
Guide patients and caregivers through the onboarding process, conducting in-person orientations in patients' homes and traveling constantly within the designated area (Field Onboarding Specialist I).