Call Center Supervisor

West Shore Home•Harrisburg, PA

1d•$46,000 - $50,000•Onsite

About The Position

As a Confirmation Team Lead at West Shore Home, you will contribute to our mission of Bringing Happiness to Every Home by overseeing a team of Appointment Coordinators, ensuring key metrics and KPIs are met, and taking ownership of Confirmation results for specified regions. You will report directly to the Confirmation Manager and work closely with the Inside Sales teams.

Requirements

Management Experience in a sales-focused customer service environment
Passion for coaching employees to support personal and professional growth
Demonstrated reliability, near-perfect attendance, and good corporate citizenship
Knowledge of scripting, call techniques, and KPIs

Responsibilities

Coach and develop new Appointment Coordinators after initial new hire training
Maintain all performance KPI’s of specific regions, and partner with Inside Sales and regional leadership to drive sustained improvement
Monitor employee performance and identify improvement opportunities using call evaluation sheets
Partner with the local Sales Managers within your Region to maximize calendar efficiencies
Meet and maintain key metrics by organizing dedicated daily/weekly/monthly duties for all members of your team

Benefits

Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
401(k) Retirement Plan with company match
HSA plan with company match
Paid holidays and paid time off (PTO)
Employee Referral Program
Employee Discount Program
Paid training and unlimited professional growth potential

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