Call Center Supervisor

Canon U.S.A., Inc. • Burlington, NJ

4d • $50,020 - $74,930 • Hybrid

About The Position

Canon USA's Dispatch Supervisors are responsible for day to day supervision of the dispatch department.

Requirements

• Requires 5 years of related experience and management of two or more regular full-time employees; bachelor's degree in a relevant field preferred.
• Minimum 2 years experience as a Lead.
• Detail oriented, articulate, strong communication skills and well-organized.
• Microsoft Office background, particularly Excel, required.

Nice To Haves

• Prior Oracle experience/testing a plus.
• MWA (ADS) experience preferred.
• May occasionally work a different shift due to business needs.

Responsibilities

• Monitors all telephone queues to ensure that the Dispatchers are at their desks, logged on and ready to work during the hours designated by the individual work schedules.
• Guides Lead Dispatchers to ensure that the customer pick up times and technician pick up times are within targets.
• Responsible for guiding and controlling all incoming and outgoing calls from BSM technicians and customers when necessary within the region, and to work along with Service management to ensure compliance and direction of effort.
• Coordinates efforts with Dispatch Manager to control and guide Dispatch personnel.
• Evaluates performance based on weekly reports.
• Communicates with internal departments such as Data Management, Customer Service, Operations Managers, Credit and Collections, and Contracts.
• Sets appropriate example with professionalism, and good attendance and punctuality.
• Perform all required management tasks regarding personnel including interviewing, training, employee development and employee discussions.

Benefits

• Employee referral bonus
• Employee discounts
• “Dress for Your Day” attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can’t get anywhere else
• Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager