Call Center Supervisor

Renewal by Andersen of Washington • Renton, WA

6d • Onsite

About The Position

Our Inside Sales Center in Renton is growing, and we are adding another Call Center Supervisor to our leadership team. This position plays a pivotal role in leading our agents to success in lead conversion, appointment scheduling, and overall performance. We are looking for a motivated leader who can prioritize tasks, manage projects, and foster a high-performance culture in a fast-paced environment.

Requirements

• Experience: 2+ years of call center or customer service supervisor experience is required. Previous Inside Sales experience is highly preferred.
• Technical Skills: Must be proficient in Microsoft Office.
• Communication: Excellent written and verbal communication skills are essential.
• Soft Skills: Strong problem-solving skills, detail-oriented, and the ability to multi-task and operate efficiently in a busy environment.
• Leadership: Excellent training and coaching skills with a proven ability to lead and prioritize effectively.
• Work Ethic: Highly motivated with a positive attitude and strong work ethic.

Nice To Haves

• Previous Inside Sales experience is highly preferred.

Responsibilities

• Team Leadership: Lead, coach, and mentor Inside Sales teams to meet and exceed performance goals.
• Development: Provide ongoing training and development for current agents to ensure continuous improvement.
• Strategy & Analysis: Proactively analyze metrics to adjust strategies and achieve performance targets.
• Operations Management: Ensure effective appointment scheduling, territory allocation, and smooth lead flow by working with fellow departments.
• Quality Assurance: Monitor calls for quality assurance and handle escalated calls as needed.
• Recruitment: Assist in the recruitment and onboarding efforts for new team members.
• Culture Building: Foster a high-performance, team-oriented culture that delights both internal and external customers.
• Collaboration: Participate in cross-departmental initiatives and projects as directed by the ISC Manager or Marketing Director.

Benefits

• Eligible for monthly bonus.
• Medical, dental and vision insurance
• Life and Accidental Death & Dismemberment (AD&D) Insurance
• Disability Insurance
• Identity Theft Protection
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• 401K
• PTO / Sick Time
• 8 Paid Holidays plus 1 Flex Holiday
• Discount on our windows and doors
• Employee discounts on travel, apparel, electronics, restaurants and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed