Seasonal - Call Center - Supervisor of Elections

City of Jacksonville • Jacksonville, FL

16h • Hybrid

About The Position

This is administrative support work involving receiving, entering, researching, responding to, and tracking telephone voter inquiries and complaints relating to voter services. The work requires intermediate knowledge of customer service standards and excellent communication skills, and problem-solving skills. Contacts require skills in tactful assertiveness, the ability to understand and resolve conflicts and complaints, and being people-oriented, while using calm and clear communication geared towards meeting excellent customer service standards and ensuring customer satisfaction. While the work is semi-routine, where tasks are covered by policies, procedures and precedents, agents are given some latitude to consider and choose the most appropriate technique, method, or procedure to follow. Work is performed in a high volume, inbound, call-center environment and sometimes will require light administrative work in a warehouse environment or registering or assisting voters offsite. Work schedules will include weekend hours and may vary during emergency circumstances. Agents must be able to operate multi-line telephones with headsets and standard office equipment such as personal computers using multiple databases and word applications. Proficient skills are a plus. The physical demands consist mainly of sitting for extended periods of time. The work is performed under general supervision where the work assignments are subject to instructions and established work routines. Employment in this role may involve participation in photography, videography, or audio recording related to election coverage. By accepting this position, the employee grants the right to use their image, voice, and likeness in media content including news reports, promotional materials, and public communications without additional compensation.

Requirements

• One (1) year of experience in a position that involves regular contact with the public.
• Must have experience using personal computers with office applications such as Microsoft Office in a windows-based environment.
• Will be required to work rotating shifts, weekends, and mandatory extended hours.
• Depending on assignment, a valid driver’s license is required, and it must be maintained during employment in this class as a City of Jacksonville Public Driver Certification.

Nice To Haves

• Proficient skills are a plus.

Responsibilities

• Receives, enters, research, responds and tracks high volume, inbound telephone voter requests, updates, inquiries and complaints relating to voter services.
• Assists with opening and processing vote-by-mail ballots.
• Researches, gathers and enters all pertinent facts pertaining to issues and complaints into a database during requests.
• Performs tasks related to Supervised Voting for voters who live in nursing homes or assisted living facilities.
• Reads and applies various documents such as procedures and regulations to work situations.
• Performs related work as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed