Call Center Supervisor - Full Time (Call Center LV)

Caesars Entertainment • Las Vegas, NV

4h • Onsite

About The Position

The Call Center Asst. Manager is responsible for the daily supervision of Call Center Agents under Teleservices teams and ensuring customer interactions are handled in a helpful, friendly, upbeat and professional manner. The Call Center Asst. Manager will supervise all aspects of department and agent’s performance, development and coaching as they assist guests that contact the Las Vegas Regional Call Center. They will provide direction and guidance to ensure consistent achievement of key performance metrics. At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

Requirements

• Daily supervision of Call Center Agents
• Ensuring customer interactions are handled in a helpful, friendly, upbeat and professional manner
• Supervising all aspects of department and agent’s performance, development and coaching
• Assisting guests that contact the Las Vegas Regional Call Center
• Providing direction and guidance to ensure consistent achievement of key performance metrics

Responsibilities

• Daily supervision of Call Center Agents
• Ensuring customer interactions are handled in a helpful, friendly, upbeat and professional manner
• Supervising all aspects of department and agent’s performance, development and coaching
• Assisting guests that contact the Las Vegas Regional Call Center
• Providing direction and guidance to ensure consistent achievement of key performance metrics

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed