Call Center Supervisor
Renewal by Andersen of Boise•Meridian, ID
About The Position
Renewal by Andersen is seeking a Call Center Supervisor to lead a team responsible for converting leads, scheduling appointments, and delivering a high-quality customer experience. The ideal candidate is a strong people leader who combines coaching, performance management, and operational oversight to help the team meet and exceed goals while maintaining a positive and collaborative culture. This role is for someone who thrives in a fast-paced, performance-driven environment and enjoys coaching teams to succeed.
Requirements
- 2–3 years of leadership experience in a call center, inside sales, or high-volume customer engagement environment
- Demonstrated success coaching teams and improving performance metrics
- Strong communication and leadership skills with the ability to motivate others
- Ability to analyze data and use performance metrics to guide decisions
- High school diploma or equivalent required
Nice To Haves
- Bachelor’s degree preferred but not required
Responsibilities
- Provide real-time coaching to call center agents to improve sales conversations, conversion skills, and customer interactions
- Support onboarding and training for new hires while continuing to develop existing team members
- Mentor team members and help identify future leaders within the organization
- Foster a positive, accountable, and results-driven team culture
- Monitor performance metrics such as conversion rates, appointment scheduling, and productivity
- Analyze data to identify opportunities for improvement and adjust strategies accordingly
- Implement performance improvement plans and support agents in achieving goals
- Ensure the team consistently meets or exceeds monthly performance targets
- Ensure efficient lead distribution and appointment scheduling to support business demand
- Monitor calls for quality assurance and adherence to company standards
- Handle escalated customer calls and serve as a resource for complex situations
- Identify opportunities to improve processes, efficiency, and team productivity
- Manage scheduling, attendance, time tracking, and payroll coordination
- Collaborate with other departments to ensure smooth lead flow and strong customer outcomes
- Lead by example in professionalism, communication, and accountability
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
