Call Center Supervisor

TEKsystems • Louisville, KY

1d • $21 - $24 • Onsite

About The Position

TEKsystems has a need for a Third Shift Supervisor to support a small IT support / Service Desk Team. This team provides L1 and L2 IT support for end-users all over the world. This is an entry-level management role for an Operations Team. The Shift Supervisor is responsible for the overall proficiency and efficiency of team operations for the shift they lead. This role is team-focused, customer-focused, and productivity-conscious.

Requirements

• 2 years in leadership within a customer service / call center environment
• Passionate problem solver/out of the box thinker
• Self-starter / “Can do” attitude, with a calm demeanor in all situations
• Proficient with Microsoft Office, outlook, Excel and Word
• Ability to work some holidays as required

Nice To Haves

• Some experience within Information Technology (routers, servers, printers) would be a “nice to have” but not a must.
• Some travel may be required

Responsibilities

• Acts as main point of contact, leading team through resolutions of escalation and protocols
• Ensuring team is appropriately staffed for volume of calls, emails and events – driving customer support
• Training / Developing team members
• Providing actionable feedback to team members
• Submitting paperwork/audits on time to corporate office
• Team building, coaching, counseling and discipline for teammates

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed