Call Center Supervisor (REMOTE Temporary Opportunity)

Titan Technologies•Charlotte, NC

18h•Remote

About The Position

Titan Technologies is seeking experienced Call Center Supervisors to support a high volume, fast paced call center environment for a federal government customer. This is a REMOTE temporary role where you will do impactful work and thrive in this type of environment.

Requirements

High School diploma or GED equivalent
Four or more years of customer service experience
Problem-solving skills, strong communication skills, ability to work independently and effective interpersonal skills with the ability to communicate clearly, in both written and verbal formats
Ability to multitask
Must be a U.S. citizen.
Must be able to pass a pre-employment background check and drug screening, as well as federal government suitability background check.
Must be based within commutable distance to Houston, Texas as occasional onsite work may be required.

Nice To Haves

Call center, strong customer service and sales experience, preferred
Bilingual (Spanish oral and written fluency) strongly preferred
Consistent work history and excellent attendance record
Excellent persuasive/negotiation skills

Responsibilities

Monitor, coach and support program to motivate staff towards achieving results.
Ensure staff development of call handling skills to ensure caller support.
Provides leadership and direction while maintaining team morale.
Ensure staff performance, quality, productivity, and attendance standards are met, post statistics as appropriate.
Follow up by monitoring progress, results and taking appropriate counter measures.
Encourage continuous improvement; involve others in planned process improvement efforts and measures; encourage/coach individuals to follow a systematic improvement process.
Participate as a member of the support team, cooperate with peers to build consensus, and share responsibilities.
Contribute to discussions, actions, and projects and assist to resolve indifferences or conflicts by identifying common ground and exploring potential solutions.
Support operational projects as needed including any special assignments/working hours.
Maintain professionalism towards staff and clients.
Provide phone support.