Call Center Supervisor
Closets By Design Boston•Shirley, MA
•$22 - $26
About The Position
Closets by Design is a nationally recognized leader in home organizing systems, designing, manufacturing, and installing custom closets, home office furniture, media systems, wall beds, garage cabinetry, and related products. The company is seeking a motivated, organized, detail-oriented Call Center Supervisor with strong leadership skills and a commitment to superior customer service. The role oversees daily office operations and supports a seamless experience for customers and staff. The listed pay is $22–$26; the posting does not specify the pay period.
Requirements
- Strong organizational skills.
- Friendly, customer-focused attitude and professional demeanor.
- Proficiency with computer applications and Microsoft Office software.
- Supervisory experience; minimum of 1–2 years.
- Skill in coaching front desk staff to deliver exceptional customer service.
Responsibilities
- Coordinate designers’ appointment calendars and schedule follow-ups in the CRM.
- Coordinate administrative functions and support sales, production, and installation teams.
- Answer and direct incoming phone calls.
- Greet visitors and maintain a welcoming environment.
- Manage customer inquiries and provide timely, solution-oriented responses.
- Assist with paperwork, data entry, and office records.
- Train and supervise call center staff as needed.
- Coach front desk staff to deliver exceptional customer service.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training and development
- Paid holidays
- Open-door policy with your manager
- Retirement benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
