Call Center Supervisor

Closets By Design Boston•Shirley, MA

About The Position

Closets by Design is seeking a motivated, organized, and detail-oriented Call Center Supervisor with strong leadership skills and a passion for superior customer service. The supervisor oversees daily office operations and helps ensure a seamless experience for customers and staff. The role includes coordinating designers’ appointment calendars and follow-ups in the CRM, supporting sales, production, and installation teams, responding to customer inquiries, and training and supervising call center staff as needed. Closets by Design designs, manufactures, and installs custom home organizing systems, including closets, home office furniture, media systems, wall beds, and garage cabinetry. The franchise is independently owned and operated; applications and hiring decisions are handled by the franchisee. Compensation is $22.00–$26.00 per hour.

Requirements

Strong organizational skills.
Friendly, customer-focused attitude and professional demeanor.
Proficiency with computer applications and Microsoft Office software.
Ability to coach front desk staff to deliver exceptional customer service.
Supervisory experience; minimum of 1–2 years.

Responsibilities

Coordinate designers’ appointment calendars and schedule follow-ups in the CRM.
Coordinate administrative functions and support sales, production, and installation teams.
Answer and direct incoming phone calls.
Greet visitors and maintain a welcoming environment.
Manage customer inquiries and provide timely, solution-oriented responses.
Assist with paperwork, data entry, and maintaining office records.
Train and supervise call center staff as needed.