Call Center Specialist
About The Position
This is a position that requires a lot of communication with Patients, Providers, and Family Members of patients. There is a lot of verbal and written communications internally as well as externally. It requires a lot of Multitasking and being able write clearly and concisely. You need to have a lot of patience and empathy as well as being able to work in a fast-paced environment, with a high volume of calls. The Call Center Specialist reports to the Call Center Manager. It is a full-time position that may be stressful at times but also has the potential to be a Hybrid Position working in the Calhoun office two days a week and home two days a week after completing six months of employment. Arthritis and Rheumatism is an organization that works four days a week, Monday Through Thursday, 36 hours a week.
Requirements
- Bachelor's Hight School Diploma with 3 years of Call Center experience in fast pace enviroment
- Customer Service Experience in Call Center Setting
- Experience working in HealthCare or Physicians Practice
- Computer Knowledge
- Telephone etiquette
- At least one year of medical office experience as a medical Receptionist
Responsibilities
- Answering calls and Scheduling Appointments for all locations
- Scheduling appointments for New and Existing Patients
- Verify the system to see if the patient is new or existing
- Create a chart for the patient if they are New to ARA
- Enter all the patient’s demographics in the system
- Verify all the information to get the patient scheduled for an appointment
- Warm transfer calls to the appropriate department (Example: Eligibility, Business, Front Desk)
- Create a task message in the Nextgen system when you need to get a message to the Provider, or to a specific group of people.
- Get patients scheduled with the correct provider in the correct location
- Send messages to the front desk when patients same day or running late to the appointment.
- Work portal messages that are received from the patients through portal communications.
- Transfers patients to the Business office when there is a same day cancel to get the fee paid
- Responsible for working daily task that are assigned to the Call Center from Providers or other Departments.
- Responsible to run daily error reports to capture and correct any scheduling errors for the beginning of their shift and at the end of the shift.
- Performs any other related work that is assigned.
- Assist with scheduling or cancelling appointments when asked by other areas.
- Able to work in a team as well as individually
Benefits
- Health/Dental/Vision Insurance
- FSA
- HSA
- Life Insurance
- 401K Contributions
- Disability Insurance
- Paid Time Off
- Tuition Assistance
- Free Parking
- Paid Maternity and Paternity Leave
- STD/LTD/ADD Insurance (short-term disability, long-term disability and accidental death and dismemberment insurance)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
