Call Center Specialist

St. Vincent de Paul District Council of Cincinnati • Cincinnati, OH

6h • Onsite

About The Position

The Society of St. Vincent de Paul – Cincinnati District Council (SVDP) has been providing innovative and practical basic needs assistance and systemic change advocacy for Cincinnati neighbors in need for 150 years. The organization works personally with those in need, regardless of race or creed, to bridge the gaps in their lives through home visits provided by neighborhood-based volunteer groups (Vincentians in Conferences); groundbreaking Outreach Center initiatives like the Charitable Pharmacy and Homelessness Prevention program; a network of 12 food pantries; and eight thrift stores across Cincinnati. SVDP has an immediate opportunity for a Call Center Specialist to play an integral role in providing services and uplifting engagement to our neighbors.

Requirements

• High school diploma or equivalent is required
• at least one year of call center experience strongly preferred
• computer literacy is required
• strong attention to detail and an ability to communicate well orally and in writing are required
• experience with Google docs, Excel and Microsoft Office a must
• ability to work with and support a diverse team is required.

Nice To Haves

• further academic achievement is preferred
• bilingual (Spanish speaking) abilities are a plus

Responsibilities

• Timely, accurately and compassionately respond to assistance and information calls while completing appropriate documentation of requests from neighbors and informing neighbors of availability of services according to current operating mode
• Retrieve calls from our service line and refer those neighbors located within an active Conference footprint to their respective SVDP Conference
• Participate as a member of the SVDP Social Services team as well as positively interact with Council members and staff.
• Understand how to share access information for assistance from other community resources as appropriate to address needs presented by neighbors on the phone.
• Lead/participate in special projects as required.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED