Call Center Specialist- PRN
About The Position
Currently, we are seeking an individual to work on-call/PRN within our Call Center. This person will be the point of contact for all incoming calls or email requests from residents and internal departments for Maintenance, Housekeeping, or Property/Landscape issues. This person will also handle resident questions, complaints, and inquiries with the highest degree of courtesy and professionalism to resolve resident issues with one call resolution. In addition, this person will also monitor the emergency call system, schedules Special Services, issues resident bar codes, golf cart and bicycle stickers.
Requirements
- Strong customer service background is required.
Responsibilities
- Serve as the point of contact for all incoming calls or email requests from residents and internal departments for Maintenance, Housekeeping, or Property/Landscape issues.
- Handle resident questions, complaints, and inquiries with the highest degree of courtesy and professionalism to resolve resident issues with one call resolution.
- Monitor the emergency call system.
- Schedule Special Services.
- Issue resident bar codes, golf cart and bicycle stickers.
Benefits
- Medical, Vision & Dental
- FREE Onsite Health Clinic with FREE Generic Prescriptions
- 403(b) with Company Match
- Generous Paid Time Off (PTO)
- Group Term Life Insurance
- Free Annual Flu Shot
- Employee Assistance Program
- Discounted Employee Café
- Bridge Toll Reimbursement
- Corporate Discounts
- Tuition Discounts & Scholarships
- Interest Free Emergency Loan Program
- Referral Bonus
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
