Call Center Specialist - Connection Center (PRN)

Augusta Health Careers • Fishersville, VA

7d • Onsite

About The Position

The Call Center Specialist plays a critical role in supporting Augusta Health’s mission and advancing departmental goals through measurable performance indicators and service excellence. This position contributes to a collaborative, patient-centered environment and helps drive outcomes aligned with organizational priorities. Serves as point of contact for incoming phone calls for patients, families and team members. Provides compassionate, accurate and timely assistance. Ensure callers feel heard, supported and cared for in their interaction.

Requirements

• Previous customer service experience
• Eligibility to work in the United States and meet Virginia state employment requirements

Nice To Haves

• Experience in Healthcare
• Prior experience in a hospital, healthcare system, or related service-oriented environment
• Familiarity with Augusta Health’s systems, workflows, or organizational culture is a plus
• Knowledge of medical terminology
• Familiarity with patient privacy regulations
• Clear and empathetic verbal communication
• Active listening skills
• Handles confidential interactions and information with extreme discretion to work within HIPAA privacy regulations
• Strong written, verbal and audible communication skills

Responsibilities

• Answers calls promptly and politely
• Routes calls as needed to appropriate department/area
• Follows protocols as related to HIPAA regulations and Augusta Health policies and procedures
• Verifies patient information as needed
• Provides information to callers as requested and as appropriate
• Utilize the electronic heath record software (Expanse) as needed

Benefits

• Comprehensive insurance package including medical, dental, and vision coverage
• Retirement savings plans and financial wellness support programs
• Earned Wage Access Program, allowing eligible team members to access a portion of earned wages before payday
• Generous paid time off and flexible scheduling to promote work-life balance
• Career development programs including clinical ladders, shared governance, and advancement opportunities
• Personalized onboarding with dedicated preceptors and ongoing educational support
• Tuition reimbursement
• Access to onsite childcare
• Free onsite parking
• 24/7-armed security for your safety
• Health Fitness Reimbursement Program
• Onsite credit union and pharmacy
• Competitive pay with shift/weekend differentials
• Employee discounts at the cafeteria, gift shop, pharmacy, and local entertainment venues (i.e., movie tickets)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed