Call Center Specialist PRN Varied Shifts

UHS•Tempe, AZ

4h•Onsite

About The Position

Behavioral Health Connections (BHC) in Tempe, Arizona, is seeking a PRN Call Center Specialist to work 12-hour varied and night shifts. The role performs administrative functions that support patient care by monitoring referrals and connecting patients with relevant healthcare providers. It involves organizing and coordinating timely evaluations with therapists, facilitating acceptance of patients referred for services, verifying insurance, and entering data. Behavioral Health Connections provides mental health evaluations for people of all ages experiencing a crisis, 24 hours a day, seven days a week, including holidays. Its services include assessment, diagnosis, treatment, and disposition, with the goal of connecting patients to the appropriate level of care.

Requirements

High school diploma or GED.
Preferred 1–3 years of work-related experience.
Preferred knowledge of crisis intervention and risk assessment, psychiatric diagnoses and symptomology, basic chemical dependency, age-specific growth and development, and crisis and behavior management.

Nice To Haves

Associate degree.
1–3 years of work-related experience.
Knowledge of crisis intervention and risk assessment, psychiatric diagnoses and symptomology, basic chemical dependency, age-specific growth and development, and crisis and behavior management.

Responsibilities

Answer calls and collect demographic information about people who need an assessment.
Coordinate and process patient documents and paperwork for transfers.
Accurately document required information in multiple information system programs.
Assist the Mobile Assessment Team Evaluator with the commitment process, paperwork, and transfers when necessary.
Monitor referrals and connect patients with relevant healthcare providers.
Organize, facilitate, and coordinate timely evaluations with therapists and acceptance of patients referred for services.
Verify insurance and enter data.