Call Center Specialist (2641)
About The Position
A Call Center Specialist serves as the primary point of contact for neighbors, providing prompt, courteous, and solution-focused support across multiple communication channels for the agency’s programs. Baker Ripley team members impact the lives of more than 500,000 people every year through our community development work, which has inspired and supported our Neighbors for more than a century. We believe our neighborhoods are bridges to opportunity, that people can transform communities, and that everyone has something to contribute. Our unique backgrounds and experiences help us deliver innovative support to uplift our Neighbors. As one of the largest nonprofits in Texas, our success is fueled by our Mission: Connecting Neighbors and communities to resources, education, and opportunity.
Requirements
- Strong communication and listening skills to understand and address customer needs effectively.
- Problem-solving abilities to provide timely and accurate solutions.
- Multitasking and time management skills to handle high call volumes efficiently.
- Basic computer literacy, including familiarity with Microsoft Office and Salesforce.
- Empathy and professionalism to maintain positive customer interactions.
- High school diploma or equivalent.
Nice To Haves
- Additional certifications or experience in customer service or the relevant industry are advantageous.
- Bilingual – Spanish, Chinese or Vietnamese
Responsibilities
- Handle customer inquiries, complaints, and support requests via phone, email, or chat, ensuring customer satisfaction and maintaining a professional demeanor.
- Respond to inbound and outbound calls, emails, and messages promptly and politely.
- Provide accurate information about the agency and program services.
- Resolve customer issues efficiently, including de-escalating complaints and offering solutions.
- Enter and update customer information in databases or systems.
- Schedule appointments or record information as required.
- Collaborate with team members to improve service quality and workflow.
- Assist in training new employees and mentoring staff.
- Maintain compliance with agency policies and relevant regulations, such as safeguarding protected personal information.
- Perform other administrative duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
