Call Center Specialist

1st Choice Healthcare • Pocahontas, AR

11d • Onsite

About The Position

The Call Center Specialist works as a part of the care team providing assistance to patients and others contacting the clinic by telephone. This role may provide direct assistance or take messages and direct calls to the appropriate party. The employee will manage a large volume of inbound and outbound calls in a timely manner, requiring the ability to multitask. This position involves working with and having access to confidential patient information. This position requires compliance with 1st Choice Healthcare's compliance standards, including its Standards of Conduct, Compliance Program, and policies and procedures. At 1st Choice Healthcare, we embrace and practice patient-centered care and strive to provide all patients with the best possible medical care. We encourage each patient to take an active role in their healthcare and believe that in addition to helping patients when they are sick, we can and should help guide them in making healthy choices for preventive care. 1st Choice Healthcare is a non-profit, Joint Commission accredited, Federally Qualified Health Center. We welcome all members of our community, especially those unable to afford care. We are founded and governed by our community. 1st Choice Healthcare is an equal opportunity employer committed to fostering a diverse and inclusive work environment where all individuals are treated with respect and dignity. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected by federal, state, or local law. All employment decisions are based on qualifications, merit, and business needs.

Requirements

• High school diploma or equivalent
• Strong Communication Skills
• Great active listening skills
• Strong time management and organizational skills
• Computer literacy skills
• Basic troubleshooting skills
• Ability to work in a demanding, fast-paced setting
• Must be able to remain in a stationary position 80% of the time

Responsibilities

• Providing assistance to patients and others contacting the clinic by telephone
• Providing direct assistance or taking messages and directing calls to the appropriate party
• Managing a large volume of inbound and outbound calls in a timely manner
• Multitasking

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED