CALL CENTER SPECIALIST; Not Remote Monday-Friday: 8 am - 4:30 pm

UHS•Benton, AR

8d•Onsite

About The Position

Rivendell Behavioral Health Services is an 80-bed full-service behavioral healthcare acute care facility located in Benton, AR, that has been providing quality health care to the residents of Arkansas since 1985. Rivendell Behavioral Health Services has been offering hope to individuals, families, and communities for over 35 years. Rivendell Behavioral Health Services is the leader in providing quality mental health and addiction treatment services. Our commitment to care includes developing integrated delivery systems through partnerships with medical surgical hospitals, community mental health centers, educational institutions, managed care organizations, local health professionals and agencies. Rivendell Behavioral Health Services strives to set the standard for excellence in the field of behavioral health care and maintains its leadership role by treating each patient as a respected individual of our community. As directed by the Director of Assessment and Referral, the Call Center Specialist coordinates admission functions, provides crisis intervention services to potential patients (by gathering telephonic information and scheduling no charge assessments), collects data (from Inquiry Calls, assessments, etc.), inputs information into Med Series 4 in a timely manner, and assists in monitoring faxes and referral systems to increase admissions and decrease wait times. Additionally, the Call Center Specialist will be an active participant in verifying insurances and providing specific information for the Admissions team. The Call Center Specialist will work along side the Admissions and Referral team of RNs and Intake Counselors.

Requirements

Exceptional phone etiquette, verbal and written communication skills, and ability to speak with different patient populations and referral sources required.
Handle with Care and Verbal De-escalation required and offered upon hire during orientation.
CPR/First Aid required and offered upon hire during orientation.

Nice To Haves

Registered Nurse is highly preferred for this position.
Bachelors degree in Psychology, Social Work, or a related field preferred
One year experience in a fast-paced, call center environment preferred.
One year in a psychiatric setting preferred.
insurance verification, telephonic skills, and data entry strongly preferred.
Customer service friendly.

Responsibilities

Coordinates admission functions
Provides crisis intervention services to potential patients (by gathering telephonic information and scheduling no charge assessments)
Collects data (from Inquiry Calls, assessments, etc.)
Inputs information into Med Series 4 in a timely manner
Assists in monitoring faxes and referral systems to increase admissions and decrease wait times
Verifies insurances
Provides specific information for the Admissions team