Call Center Specialist (remote in Oregon)

Greater Oregon Behavioral Health, Inc•Portland, OR

2d•Remote

About The Position

GOBHI has an immediate opening for a two full-time Brokerage Intake Specialists (Call Taker). This remote position will be based out of the employee’s home located in the state of Oregon or accepted radius. The Brokerage Intake Support Specialist will support with answering phones and responding to members. They perform computer data entry, inquiry requests and provide clerical duties to support the Medical Brokerage Call Center.

Requirements

Minimum one year experience working in a call center or medical office setting.
Superior Customer Service skills.
Excellent communication skills, both verbal and written.
Technology Savvy – proficient in Microsoft Office software and Google Suites.
Strong and reliable internet connection.
Flexible; able to multi-task in response to time sensitive and changing situations.
Handles highly sensitive and confidential information.
Positive attitude – ability to approach problems in a positive manner.
Education – High School Diploma or equivalent.

Nice To Haves

Bilingual in Spanish preferred but not required.

Responsibilities

Data Entry of ride and billing information for completed rides.
Maintains records and reports within areas of responsibility.
Processes incoming and outgoing mail.
Prepares denial letters to CCO.
Prepares and maintains records for quality control.
Fields incoming phone calls.
Interviews eligible clients to obtain sufficient information to take ride request.
Provides timely ride assignments to providers.
Assesses eligibility according to program regulations.
Documents rides that providers are unable to provide and assists with arrangements for alternative service delivery.
Takes messages and routes calls to other programs.