Call Center Specialist I-Neurology

University of Maryland Faculty Physicians•Baltimore, MD

26d

About The Position

Responds to a high volume of telephone calls including scheduling the appropriate medical exams and tests and fulfilling report requests; and other duties as assigned. Answers and triage calls accordingly. Schedules patient appointments and remind patients of necessary items to bring including their referral, medications. Writes messages and assure charts are pulled and taken to the technicians. Handles inquiries about insurances accepted, office hours, services, locations, exam fees, doctor information, etc. Enters referral information into the computer system. Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job. Incumbents perform other related duties as assigned. Specific duties and responsibilities may vary based upon departmental needs.

Requirements

1-year related office or customer service experience
Entry level computer skills (specific programs as deemed by department)
Strong customer service and phone etiquette skills
Accurate data entry skills

Nice To Haves

High school diploma or general education degree (GED) preferred

Responsibilities

Answers and triage calls accordingly.
Schedules patient appointments and remind patients of necessary items to bring including their referral, medications.
Writes messages and assure charts are pulled and taken to the technicians.
Handles inquiries about insurances accepted, office hours, services, locations, exam fees, doctor information, etc.
Enters referral information into the computer system.